Privacy & Security
Learn how every piece of your information is collected, stored, and protected at NCW. We believe data privacy is your fundamental right.
Last Updated: January 2026How NCW Keeps Your Data Safe — At a Glance
Your personal data is stored on industry-standard encrypted servers, inaccessible to any unauthorized party.
Every deposit and withdrawal is processed through 256-bit SSL encryption, keeping your financial information completely secure.
Your data is used solely for service delivery and identity verification. Selling your information to advertisers is simply not something NCW does.
You have the full right to view your own data, request corrections, and ask for it to be deleted.
NCW clearly discloses which cookies it uses and why. You have the option to reject all non-essential cookies.
In the event of a data security breach, NCW will notify affected members within 72 hours.
Opening an account with NCW means trusting us with something important — your personal data. In this Privacy Policy, we clearly explain what information is collected, how it is used, and how it is kept secure. We want you to have no doubts whatsoever about any of this.
This Privacy Policy applies to NCW's website, mobile app, and all related services. By using any NCW service, you are considered to have accepted this policy.
NCW follows international data protection standards, including the principles of GDPR. In line with Bangladesh's legal framework, NCW is committed to upholding users' privacy rights.
NCW may update this Privacy Policy at any time. If significant changes are made, you will be notified via platform notifications or email.
NCW only collects information that is necessary to provide its services. Requesting unnecessary or excessive data goes against NCW's policy.
NCW never stores full payment card numbers or PINs. All payment processing is handled entirely through secure third-party payment gateways.
NCW uses the data it collects only for specific, limited purposes. No data is ever used beyond its stated purpose.
NCW does not sell, and will never sell, your data to third parties for advertising purposes.
NCW applies the highest industry-standard technical measures to protect your data — not just in words, but in practice.
No digital system is 100% impenetrable. However, NCW continually invests in and improves its security infrastructure to ensure the highest possible level of protection. If you have any security concerns, please contact our support team immediately.
The NCW website and app use cookies — small files stored in your browser that help improve your experience on the site.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working.
NCW believes every member should have full control over their own data. The rights listed below apply to all NCW members.
You have the right to request access to any information NCW holds about you.
You may request corrections to any inaccurate or incomplete information.
Under certain conditions, you may request to close your account and have your data deleted.
You can request an export of your data in a standard, portable format.
You may request that the use of your data be restricted under certain circumstances.
You may object to marketing communications or automated decision-making.
To exercise any of these rights, email us at support@ncw.asia. NCW will respond within 30 days.
NCW does not retain data longer than necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a specified period to meet legal obligations.
For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us directly.
For any privacy-related matters, email us at support@ncw.asia with the subject line "Privacy Request". NCW will respond in writing within 30 days.
For urgent security matters, contact us directly via live chat — our support team is available 24/7 to assist you.
Sharing your information on an online platform is an act of trust. When you register with NCW and provide your mobile number or ID details, you are placing your trust in us. Protecting that trust is not just a legal obligation for NCW — it is a moral one.
Digital transactions in Bangladesh have grown rapidly, but awareness of cybersecurity hasn't quite kept pace. Many people don't know where their personal data is going or who can see it. NCW wants to make sure its users never have to face that uncertainty — which is exactly why this Privacy Policy has been written in such detail.
NCW's technology team never treats data security as an overhead cost — it's a core part of how the business operates. Server infrastructure, encryption software, security audits — NCW invests in all of these on an ongoing basis. Because a single security breach can destroy the trust of millions of people.
NCW pays special attention to protecting financial data. Transactions made via Bkash or Nagad are stored in encrypted format, and no NCW employee can view this information in full — only partial details are accessible for verification purposes. This system is deliberately designed to prevent internal misuse as well.
The right to erasure isn't something most people are familiar with, but it genuinely matters. If you ever decide to stop using NCW and request that your data be deleted, NCW will erase any information it is not legally required to retain. That's a commitment, not just a policy statement.
Cookies and tracking are also worth addressing. Many websites silently track user behaviour for analysis. NCW does use analytics cookies, but only to improve the platform — that data never leaves NCW. And if you'd rather not have those cookies either, you can turn them off through your browser settings.
People often say, "I'm just an ordinary person — who would bother with my data?" That mindset needs to change. Personal information such as your mobile number, transaction details, or behavioral patterns can cause serious harm if it falls into the wrong hands. NCW wants you to use our platform with complete peace of mind, free from that worry.
Ultimately, a privacy policy is a living document. Technology evolves, laws change, and NCW's services grow — and this policy is updated to reflect that. With every update, NCW ensures that changes work in users' interests, not against them. NCW understands the value of your trust.
Frequently Asked Questions About Privacy & Security